AUTHENTICITY
How we check every item, what our authenticity guarantee covers, and how to tell us if something is wrong with an item you bought.
Every item we offer is inspected and authenticated in-house by our own team before the sale. We do not offer items that fail any part of this process, and we withdraw any lot whose authenticity, provenance or ownership cannot be verified to our standards.
We work only with carefully selected, trusted suppliers and auctions.
Each piece is checked against brand-specific references: stamps, stitching, hardware details and serial numbers.
We examine materials, construction and finishing to confirm they match authentic production standards.
Every item receives a condition grade from N to BC, with photos and a condition report. See the grading guide.
If an item you bought from us is confirmed as not authentic by one of the following independent authenticators, we accept the return and refund the full amount you paid us for it, including the participation fee and any shipping we charged, with no time limit. We also cover the cost of returning it to us. The claim must be made by the original buyer, the person or company named on our invoice. A certificate from the authenticator must be provided. The item you return must be the same item we sold you, in the same condition, with no repairs, alterations or replaced parts; we check it against our photographs and records of the lot before we refund.
We are not affiliated with these services, and we cannot accept counterfeit claims based on the opinion of any other entity, such as personal opinions, social media comments or unverified appraisals. Brand houses do not authenticate pre-owned items, and we do not provide brand certificates or brand warranties.
All sales are final, except when an item is confirmed as not authentic under our guarantee, or when it does not match its description (for example, you received the wrong item, or an item is missing from your order). If an item does not match its description, please contact us within 10 days of receiving it, with your invoice number and photographs. Authenticity claims have no time limit: send us your invoice number, photographs and the authenticator's certificate. In every case, please keep the item exactly as you received it: if your claim is accepted, the item you send back must be the one we sold you, in the same condition, with no repairs, alterations or replaced parts. We review every claim and use our internal dispute process first. Full details are in sections 5, 11 and 18 of our Terms. Consumers in the European Union and the United Kingdom keep their statutory rights.
Questions first? Write to support@livebrandauction.com.
